Legal Terms and Conditions

1. Definitions

In these Terms and Conditions of Business the following meanings shall apply:-

The Company shall mean Professional Disposables International Ltd, Aber Park, Aber Road, Flint CH6 5EX.

The customer shall mean any person or persons, firm or company who buys or agrees to buy goods from the Company.

2. Conditions Applicable

2.1 These Terms and Conditions shall apply to and govern all contracts for the sale of goods entered into by the Company where goods are dispatched by the Company to the Customer by mail order or delivery, and Customer acknowledges and accepts all such terms and conditions by placing an order for goods. All conditions of the Customer or other terms and conditions or warranties whatsoever whether communicated before or after these Terms and Conditions are excluded from the contract or any variation thereof unless expressly accepted by the Company in writing, and the Customer’s own conditions shall not be regarded as a counter offer.

2.2 The Company reserves the right to contact external credit reference agencies

2.3 The exercise by the Company of any right pursuant to these Terms and Conditions shall be without prejudice to any other right available to it whether hereunder or under general law.

3. Delivery

3.1 Delivery dates and times specified by the Company are approximate only. Unless expressly agreed by the Company in writing, time for delivery is not and shall not be deemed to be of the essence of the contract. The Customer shall make all arrangements necessary to take delivery of goods whenever they are tendered for delivery.

3.2 If goods are sold and delivered to the Customer in instalments each delivery shall constitute a separate contract, and failure by the Company to deliver any one or more of the instalments or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the contract as a whole as repudiated.

4. Cancelling Orders/Returned Goods

4.1 Customers are reminded that it is illegal to send contaminated goods through the post. Any agreement or authorisation to accept goods back does not absolve the Customer from these responsibilities.

4.2 Customer Satisfaction Guarantee

The quality of your delivery is important to us; please therefore check the parcel immediately upon receipt. If for any reason you are not completely satisfied with your purchase, please contact the customer services department or email on ( PDI Ltd c/o Nice Pak International Ltd, Aber Park, Aber Road, Flint CH6 5EX) within 7 working days of receipt and they will be happy to authorise your return. When preparing your return please ensure that the product is in a condition suitable for re-sale and inclusive of all original packaging. Goods must be accompanied by a proof of purchase and a Return Authorisation Number. The Return Authorisation Number will ensure that your return is handled quickly and accurately. Please note items shipped directly back to our warehouse without pre-authorisation may be refused and no credit issued. Please ensure that goods are adequately packaged and labelled to prevent damage in transit.

4.3 Goods wrongly Ordered or Not Required

The following will be required/applied. We realise that from time to time you may order in error and as your supply partner we will assist you to correct the situation. We ask that you report any errors to our customer service department within 7 days of receiving your order. After receiving a Return Authorisation Number we ask that the product be promptly returned is saleable condition(unopened). Credit will be applied as noted below:

  • A Re-stocking charge of 15% will be applied and any cost of the return of the goods to the company will be charged to the Customer.
  • No Refund of any of the handling or delivery charges applied to the goods will be given.
  • We will be unable to accept the return of custom imprinted items or expired product.

4.5 Damaged Goods/Short Delivery on Supply from PDI Ltd

  • Upon notification we will immediately despatch a replacement product and authorise the return of the damaged goods. Upon receipt of the goods by the Company, full credit in the value of the goods and any handling or delivery charges will be issued.

4.6 Product Recalls and Products Returned Under Complaint

  • If we instigate a product recall, the Company will administer the Recall Procedures.
  • Products returned under complaint will be evaluated and the details notified to the Customer.

This Returns Policy Does Not Affect Your Statutory Rights

5 The Price and Payment

5.1 The price to be paid by the Customer shall be the sum(s) shown by the Company’s Website. This price shall be based on the sum quoted to the Customer in the Company’s price list, but the Company reserves the right to amend those prices at any time in its absolute discretion and to correct clerical errors or omissions.

5.2 The prices quoted on the Website are in Pounds Sterling. Unless otherwise specifically stated, all prices quoted by the Company are exclusive of value Added Tax, which shall be due at the rate in force on the date of the transaction.

5.3 In addition to the price for the goods the Company shall charge at cost all carriage costs.

  • Orders up to £50 incur carriage costs of £5
  • Orders up to £100 incur carriage costs of £15
  • Orders between £150 and £500 incur carriage costs of £45  

5.4 Payment of the price and VAT shall be made in full by credit/debit card at the time of the order.

6. Discounts

6.1 All discounts are applied before VAT

6.2 Only recipients of promotional offers are eligible for discounts. Government funded institutions are not eligible for certain promotions.

7. Title and Risk

7.1 The transfer of risk of damage to the goods shall take place at the moment when the Customer takes delivery.

7.2 Title in the goods or any part thereof shall only pass to the Customer when payment in full for all goods whatsoever supplied at any time by the Company has been made.

8. Warranty

8.1 Subject as expressly provided in these Conditions and except where goods are sold to a person dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977 all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permissible by law.

8.2 This PDI product will be free of defects in material and manufacture. If this product is defective, your exclusive remedy shall be, at PDI’s option, replacement of product, or refund of the purchase price.

8.3 If alleged defects in goods prove to have been caused by incorrect operation, handling or other improper use, the Company reserves the right to charge for costs involved in the investigation and correction.

8.4 The Customer shall be responsible for ensuring that all statutory governmental regulations, local authority regulations, operating instructions and safety precautions are complied with in relation to goods supplied by the Company. Products are authorised for sale in the United Kingdom; Customers in other locations may be subject to local restrictions.

9. Restriction of Liability

9.1 The Company shall not in any event be liable for indirect or consequential loss or damage, being loss or damage which does not directly and naturally flow from the supply of goods or materials, including without limitation loss of profits, or use, overhead costs, collateral damage or of contract arising out of the supply or failure of supply of goods by the Company (other than liability for death or personal injury resulting from the negligence of the Company) and whether arising from breach of contract, negligence or for any other liability howsoever arising, whether by statute or otherwise.

9.2 The Company shall not be liable for any loss or damage arising from its products, whether direct, indirect, special, incidental or consequential.

9.3 In all other cases (being cases of direct and natural losses or damages) it is specifically provided and agreed that the compensation and damages payable under any claim or claims arising out of contract between the parties under whatsoever pretext shall not under any circumstance amount in aggregate to more than the contract price or the goods forming the subject of the claim or claims.

9.4 No liability for such direct losses shall attach to the Company unless details of such losses are notified to the Company in writing within 7 days of the date of delivery of the goods, or the date of the event giving rise to such loss if it is not apparent upon the date of delivery. In cases of alleged shortages or breakages, claims must be notified to the Company within 7 of despatch of the goods by the Company. Alleged non-delivery of goods must be notified in writing to the Company within 7 days of order placement.

9.5 For the avoidance of doubt, nothing in this agreement shall confer on any third party any benefit or the right to enforce any term of this agreement.

10. Applicable Law

These Terms and Conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the Laws of England.